FAQ
Most people are familiar with hotel concierges. Executive Personal Concierge expand that role into the public and corporate sector, helping clients to achieve a better work-life balance. Executive Personal Concierge combine lifestyle management, errand runners, and event organisers.
Executive Personal Concierge not only undertakes particular tasks but also can help you organise your time and take some of the stress out of your life. Executive Personal Concierge focus is to simplify your life, save you time, and allow you to be virtually in two places at one time.
Executive Personal Concierge respects your privacy. Any personal information collected from you will be held in the strictest of confidence and will be used for internal purposes only. Please read our Privacy Policy
We bill clients from the time when we start an errand or task until the time it is completed. Please visit our Terms & Conditions for more details.
We charge as per our Terms & Conditions a 50% cancellation fee if we do not receive advance notice of cancellation at least 24 hours prior to your scheduled service; so please call ahead as soon as possible if you have to cancel. The full price of services will be charged if you fail to provide any notice of cancellation.
When you purchase a package from EPC regardless of which one You have then the choice to use all your hours or hold them till you need them later as they never expire. Any unused hours can be used in 1 month or 12 its for when you need them.
If you have us do tasks in association with your company or as a personal assistant, then our services may well be tax deductible. In fact, many of our clients do treat our services as an ‘expense’ and therefore as a tax deduction but you should always check with, and take the advice of, your own accountant.
All our concierge services are prepaid so our subscribers and customers must maintain an authorised credit card on file and expenses are billed as incurred. Of course, no charges will be made to your credit card without your advance knowledge.
It depends. Our hourly rates do not include the cost of products or services, postage, long distance charges, third party charges or other such expenses which may be incurred in the performance of your specified duties. All reasonable and necessary expenses incurred in connection with performing the services are billed as incurred. Feel free to give us a call (03) 9602 2408 to discuss this in full detail if you require further clarification.
Everyone who needs help organising their lives and wants to have more free time for their family, themselves or their community.
Simple. You make a 'to do' list, give us a call, drop us an email or upload it online via our website and we'll take care of the rest. No matter what kind of errands or chores you need done, we can most likely take care of them for you. No job is too small, too large or too unusual (must be legal). If you need to do it, then we can help you get it done.
What Our Clients Are Saying!
Margaret was able to help me make an interstate purchase from a retail store at very short notice the day before a long weekend.
Margaret was friendly and helpful and was actually able to help me on the day I called!
So by the afternoon my item was purchased and in the mail on the way to me.
I can't thank her enough and would recommend her to anyone needing great executive support.
Very professional!"
From small jobs to bigger events EPC found products that not only stayed within my budget but were also delivered on time without any stress!"
As a sole trader in hospitality, I generally do everything myself but quite often need to have some casual assistance to lighten the load. Margaret was right on hand to help me with some things I just didn’t have time to do.
She is delightful and communicative. Her service is efficient, prompt and professional.
I would rely on EPC to attend to any task I needed to delegate and it’s very pleasant to have a personal concierge just an email away. Great work, thank you, Margaret."
You offer a super easy service which I highly recommend.
I will be calling you again in the future so I don't waste my own time ever again.
Thank you!!!!"