FAQ's

  • What Is A Concierge Service? +

    Most people are familiar with hotel concierges. Executive Personal Concierge expand that role into the public and corporate sector, helping clients to achieve a better work-life balance. Executive Personal Concierge combine lifestyle management, errand runners, and event organisers.

  • Why Use A Concierge Service? +

    Executive Personal Concierge not only undertakes particular tasks but also can help you organise your time and take some of the stress out of your life. Executive Personal Concierge focus is to simplify your life, save you time, and allow you to be virtually in two places at one time.

  • What Is Your Privacy Policy? +

    Executive Personal Concierge respects your privacy. Any personal information collected from you will be held in the strictest of confidence and will be used for internal purposes only. Please read our Privacy Policy.

  • How Is Time Calculated? +

    We bill clients from the time when we start an errand or task until the time it is completed. Please visit our Terms & Conditions for more details.

  • Do You Charge For Cancellations? +

    We charge as per our Terms & Conditions 50% cancellation fee if we do not receive advance notice of cancellation at least 24 hours prior to your scheduled service; so please call ahead as soon as possible if you have to cancel. The full price of services will be charged if you fail to provide any notice of cancellation.

  • What if I Purchase A Package And Then Don’t Use All The Hours? +

    When you purchase a package from EPC regardless of which one You have then the choice to use all your hours or hold them till you need them later as they never expire. Any unused hours can be used in 1 month or 12 its for when you need them.

  • Are Executive Personal Concierge Services Tax Deductible? +

    If you have us do tasks in association with your company or as a personal assistant, then our services may well be tax deductible. In fact, many of our clients do treat our services as an ‘expense’ and therefore as a tax deduction but you should always check with, and take the advice of, your own accountant.

  • How Are These Other Expenses Paid? +

    All our concierge services are prepaid so our subscribers and customers must maintain an authorised credit card on file and expenses are billed as incurred. Of course, no charges will be made to your credit card without your advance knowledge.

  • If I Sign Up For A Service Package Is That The Entire Cost Of The Concierge Service? +

    It depends. Our hourly rates do not include the cost of products or services, postage, long distance charges, third party charges or other such expenses which may be incurred in the performance of your specified duties. All reasonable and necessary expenses incurred in connection with performing the services are billed as incurred. Feel free to give us a call (03) 9602 2408 to discuss this in full detail if you require further clarification.

  • Who Needs A Personal Concierge? +

    Everyone who needs help organising their lives and wants to have more free time for their family, themselves or their community.

  • How Does A Personal Concierge Service Work? +

    Simple. You make a 'to do' list, give us a call, drop us an email or upload it online via our website and we'll take care of the rest. No matter what kind of errands or chores you need done, we can most likely take care of them for you. No job is too small, too large or too unusual (must be legal). If you need to do it, then we can help you get it done.

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Policy Information

What Our Clients Are Saying

  • Thank you so much to Margaret from EPC.
    Margaret was able to help me make an interstate purchase from a retail store at very short notice the day before a long weekend.
    Margaret was friendly and helpful and was actually able to help me on the day I called! So by the afternoon my item was purchased and in the mail on the way to me.
    I can't thank her enough and would recommend her to anyone needing great executive support.
    Very professional!
    Lara Liddell Broadbeach Waters QLD
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